I'm a technical communicator who designs learning experiences like user guides, in-app walkthroughs, and tutorial videos. Scroll to play through my career journey, unlock badges for the wins, and try translating real integration guide jargon into something a first-day user could follow.
Four companies, one throughline: make complex products, features, and workflows approachable. Click a node to open the mission log.
A few of the projects I'm proud of, and why they mattered.
Weekly release notes and guides to 1,000+ customers, written for three separate audiences: students, teachers, and IT admins.
Rebuilt the documentation library from real customer interviews, then produced a full tutorial video library with its own style guide.
Designed in-product labels, workflows, and guided walkthroughs that measurably improved usability and adoption.
Led a writing team while authoring 190 integration guides that cut new-customer time-to-value by 70%.
Published dozens of release notes that turned dense, multi-product updates into scannable customer reading.
A toolkit spanning documentation, leadership, and hands-on technical skill, from WCAG accessibility to Python.
Straight from a real integration guide I wrote at ReliaQuest. Toggle to see the same instruction in engineer-speak vs. how I'd actually hand it to a learner.
Every month, real product changes had to reach customers who'd never read the release plan. These are three consecutive editions I wrote and published.
Levels are relative to my own toolkit, not a universal scale.
I've spent ten years translating technical complexity into learning people actually finish. I'd love to bring that experience to my next opportunity.